If you require an Accessible room please reserve a 'https://ballyrobincountrylodge.com/accommodation/14664/superior-double-room' on our website www.ballyrobincountrylodge.com. If you have already made a room reservation please send an e mail to info@ballyrobincountrylodge.com stating your reservation number and we will attempt to ensure the Accessible room is made available to you.

Yes. Some of our rooms are accessible via a lift.

Yes, we have 24 hour reception.

Early check-in may be available depending on hotel occupancy. Contact reception on the day of arrival; an additional charge may apply.

The named guest should normally be present. Contact reception in advance if another person will arrive first so we can confirm the required authorisation.

Please bring a valid government-issued photo ID. The name should match the booking and payment details.

We have a 24 hour reception, you room will be held for you, you have no need to contact us to tell us you will be late.

Check-in starts at 3:00 PM. Early arrival is subject to availability and cannot guaranteed.

Yes, if the room is available. The additional night will be charged at the rate available when the change is made.

Extensions are subject to room availability and the applicable nightly rate. Ask reception as early as possible.

Yes. Multiple rooms can be reserved online when available, or our reservations team can assist with larger requests on info@ballyrobincountrylodge.com.

Please contact the original booking channel. Charges or refunds depend on your rate conditions and when the change is requested.

No we do not operate a waiting list.

Contact the booking channel used for your reservation. Direct bookings can be changed through reception, subject to the rate conditions and availability.

Use the cancellation link in your confirmation or contact the original booking channel. Any charges depend on the cancellation terms selected.

Check your spam or junk folder first. If it is not there, contact reception with the guest name and arrival date.

Cancellation terms vary by rate and offer. Please check your confirmation for the deadline and any applicable charge.

The requested dates or room type may be sold out or subject to a minimum-stay restriction.

Direct bookings give you access to our current hotel offers and best rates and allow our team to assist with requests or changes more easily.

Yes. A confirmation is sent to the email address supplied at the time of booking.

Yes. Meeting spaces can be arranged for business or private events for a fee See https://ballyrobincountrylodge.com/business-meetings and contact info@ballyrobincountrylodge.com with your requirements.

A guest workspace is available with Wi-Fi and basic business facilities. Reception can assist with additional requirements.

Late check-out is subject to availability and may carry an additional charge. Please ask reception before the morning of departure.

Check-out is by 11:00 AM. Please return your key or key card to reception before leaving.

You cannot take takeaway food into your room but we may be able to find an area in our dining room subject to availability.

Please ask reception the evening before. A continental or packed option may be available for early departures.

Yes. The restaurant welcomes non-residents, subject to opening hours and table availability.

Please tell us about allergies before ordering. Our team can explain ingredients and cross-contamination risks, but an allergen-free environment cannot be guaranteed.

Reservations are recommended, especially for dinner, weekends, and larger parties. Reception can make a booking for you.

Yes. Vegetarian and vegan choices are available. Please tell the restaurant team about your requirements.

Yes, our restaurant is open for breakfast, lunch and dinner. Current times are 'last orders' 8pm Mon-thurs, 8.30 Friday and Saturday and 7.30 Sunday.

No room service is not available

Yes. The hotel bar serves a range of alcoholic and non-alcoholic drinks during licensed opening hours.

Breakfast inclusion depends on the rate booked. Your confirmation states whether breakfast is included.

Yes. Dinner is available. Advance reservations are recommended during busy periods. Menus are available in the Dining section of our website www.ballyrobincountrylodge.com

Yes. Menus are available in the Dining section of our website www.ballyrobincountrylodge.com

The Restaurant is open from 1200 to 1500 for lunch and 1800 to 20.30

Breakfast is available until 10.30. Ask reception about early breakfast options.

We do not have a spa

We do not have a swimming pool

We do not have a gym or fitness room

Yes. Children are welcome when included in the reservation. Room occupancy limits and age-based meal charges may apply.

Extra beds are available only in selected room types and may carry a nightly charge. Please request one before arrival.

Yes. Children's choices are available in the restaurant. Highchairs can also be requested.

Yes. Cots are available free of charge on request, subject to availability. Please request one before arrival.

Please cancel your reservation from the channel where you made it (ie Booking.com or Expedia) If the reservation was made through our own website please click on the 'Manage Booking' link at the bottom of the reservation confirmation.

Please state your reservation number and the invoice will be automatically e mailed to the mail address that made the reservation (For data protection reasons)

Yes if you are reserving more than 6 rooms please contact us directly on info@ballyrobincountyrlodge.com for a Group rate

Please request a confirmation of your reservation from the channel where you made it (ie Booking,com or Expedia) If the reservation was made through our own website please state the reservation number and we will send it to the e mail address that was used at the time of booking (We cannot send it anywhere else due to Data Protection Reasons).

Yes we do. Please e mail us on info@ballyrobincountrylodge.com with your companies address and an estimation of the amount of rooms you will require during a year.

Yes Gift Vouchers can be purchased online at https://bookingengine.myguestdiary.com/1689/vouchers

Please state the nature of your complaint here and we will endeavour to reply.

Taxis are available from outside the airport terminal. Ballyrobin Hotel is just 1 km from the Airport.

Please book taxis the evening before travel. Taxi bookings are the responsibility of the guest and cannot be arranged by hotel staff. Suggested contacts are; APTaxis: 02894 462750 / 07592 785446 Regency Cabs: 02894 466666 SML Taxis Antrim: 07999 083131 TOTT Taxis: 07592 741811 / 07783 639777 Ace Cabs: 02894 461144 A1 Taxis: 07783 639777 Crumlin Taxi: 02894 454647 FonaCab (Belfast): 02890 333333 Ace Taxi (Belfast): 02890 619619

There is a bus to Belfast City Centre from the Airport. You can find the timetable here https://www.translink.co.uk/timetables

Yes our breakfast room is availabe to guess and non guests.

It depends on the channel you booked with as each have their own rules. If it was direct on our website the cardit card is charged when the reservation is made.

Yes. Contact our reservations team with the number of rooms, dates, and group requirements so we can prepare an offer.

We don’t have any umbrellas available.

Yes. Please arrange upon arrival with the reception.

No we do not provide a wake up service.

No we do not provide a laundry service.

Reception has a limited supply of common travel adapters. Availability is not guaranteed, so bringing your own is recommended.

Contact reception with a description, date, and location. Found items are held for a limited period and return postage may be charged.

Reception assistance is available around the clock. If the desk is temporarily unattended, use the contact details displayed at reception.

Housekeeping timing requests can be noted, although exact times depend on daily operations. Please contact reception early.

Yes. Contact reception or housekeeping and we will deliver additional items, subject to availability.

Rooms are serviced daily unless you request otherwise or display the do-not-disturb sign. Reduced service options may also be available.

No we cannot help you to arrange tickets or lcoal tours.

Yes. Reception can suggest nearby restaurants for different cuisines, budgets, and dietary needs.

Note the road between the Belfast and International Airport and our hotel does not have a pavement.

Please check the 'Things to do' section of our website for a restricted list of local attractions.

Weather can change quickly, so check the forecast before travelling and bring layers and a waterproof jacket where appropriate.

Reception can direct you to the nearest open pharmacy, doctor, or urgent medical service. Call emergency services for an immediate emergency.

Yes. We can hold luggage at reception for collection later on your departure day.

Yes. Reception can store luggage securely before check-in on your arrival day.

No we do not have electric vehicle charging.

No we do not offer airport parking but there are several parking suppliers at the airport including https://www.hydeairpark.co.uk/

On-site parking is available for hotel guests, subject to space. You do notvneed to reserve.

Applicable taxes and mandatory charges are shown during booking. Any amount payable at the hotel will be identified in your invoice.

We prefer payment by credit card for the rooms, but the Restaurant and Bar do accept cash

Payment timing depends on the rate booked. Flexible rates may be payable at the hotel, while advance-purchase rates are charged earlier.

A VAT receipt is automatically sent to the email address used to make the reservation 2 days after checkout. You can alsdo ask at reception for a hardcopy.

Yes. Contact reservations before arrival to arrange company payment and confirm which charges are authorised.

Yes. Tell reception before check-out how you would like eligible room and incidental charges divided.

Deposit requirements depend on the selected rate or package. The amount and payment deadline are shown before booking and in your confirmation.

Approved refunds are processed promptly, but the time taken to appear depends on your bank or card provider and may take several working days.

A deposit or card pre-authorisation may be required at check-in to cover incidentals or damage. The amount depends on the booking and room.

NOT YET IN USE

We accept all major debit and credit cards and cash.

A temporary pre-authorisation may be taken to verify the card and cover estimated room charges or incidentals. Your bank controls when the hold is released.

Yes. Smoking and vaping are not permitted in guest rooms or indoor public areas.

No. Parties, events, and excessive noise are not permitted in guest rooms unless arranged in an approved event space.

Service animals only are welcome. No other pets are accepted.

Visitors must be registered with reception and comply with hotel security and quiet-hour policies. Overnight visitors must be added to the booking.

Smoking and vaping are prohibited indoors. Reception can direct you to the designated outdoor smoking area.

The lead guest must meet the minimum age stated in the booking terms and present valid photo identification at check-in.

Guests are asked to keep noise to a minimum at night and avoid disturbing neighbouring rooms. Reception will respond to noise concerns.

Report accidental damage to reception immediately. Guests may be charged for deliberate, negligent, or unreported damage.

Personal information is used only for legitimate booking and hotel-service purposes and is handled in accordance with our privacy notice and applicable data-protection law.

Enter the code in the promotional-code box during direct online booking. The relevant offer will appear if the code and dates are valid.

Rates vary according to dates, demand, room type, occupancy, and booking conditions. The confirmed rate is protected once the booking is completed.

Yes. Floor requests are subject to availability and cannot be guaranteed. Please send a request to info@ballyrobincountrylodge.com stating your reservation number.

No, you must book the type of room displayed when booking.

Guest rooms have individual temperature controls. Contact reception if you need help adjusting the room temperature.

Yes. Guest rooms include a television with a selection of local and international channels.

No we do not have adjoining rooms.

Yes. A hairdryer is provided in each guest room.

No there are not minibars or refrigerators in the rooms.

Yes there are safes in the rooms.

An iron and ironing board are available in the rooms.

Room types and current availability are listed on our booking page. Contact reservations if you need help choosing the most suitable option.

CCTV may operate in public and external areas for safety and security. It is not used in guest rooms or private areas.

Yes. Complimentary Wi-Fi is available in guest rooms and public areas. Connection details are provided at check-in.

We can supply you with a range of options to allow you to book a taxi.

We can supply you with a range of companies that will allow you to make a reservation.

Car hire is available at Belfast International Airport which is just 1 km from the hotel including enterpise.ie, sixt.ie and europcar.ie

Contact reception with your starting point and arrival time for the most suitable current route and stop information.